Primary Loan Servicers Have A Trust Problem With Their Customers - Discover Suncoast Homes

Primary Loan Servicers Have A Trust Problem With Their Customers

J.D. Power Study Indicates Customer Service Issue With Mortgage Loan Servicers.

According to the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study finds that mortgage servicers earn some of the lowest customer satisfaction and Net Promoter Scores of any industry group studied by J.D. Power.

In 2019 the industry average for overall satisfaction with mortgage servicers is 777 (on a 1,000 point scale) sitting just below life insurance (779) and just above health plans (712) at the BOTTOM of the industries studied by J.D. Power. The average NPS for primary mortgage servicers is 16, one of the lowest of any industry studied by J.D. Power.

Read the full article HERE. Click HERE to download the infographic.

Burns & Bertha – Changing Lives – Red Line Investors – © 2019

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Burns & Bertha

Burns & Bertha

Ed Bertha (941)-921-2117 relocated to Sarasota from Pittsburgh, PA in 1982 and has a deep understanding of the market’s idiosyncrasies and dynamics. Kim Burns (215) 499-0444 moved to Sarasota from Philadelphia, PA in 2015 and her holistic approach to occupational therapy from her practice up north incorporates a low-stress atmosphere to the real estate process.

Client Testimonial

Kim Burns and Ed Bertha went way above and beyond the duty. They were tireless in the efforts on behalf of our sale. They had personal out of pocket expenses… all for the sale. I would recommend Kim Burns and Ed Bertha to anyone who needs a true team player.

Kristine Blackwell

Great people who know the market and listen to needs.

Cheryl Valdebenito

Outstanding integrity and service!

Steven White 

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