Primary Loan Servicers Have A Trust Problem With Their Customers - Discover Suncoast Homes
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Primary Loan Servicers Have A Trust Problem With Their Customers

August 8, 2019 / Burns & Bertha

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J.D. Power Study Indicates Customer Service Issue With Mortgage Loan Servicers.

According to the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study finds that mortgage servicers earn some of the lowest customer satisfaction and Net Promoter Scores of any industry group studied by J.D. Power.

In 2019 the industry average for overall satisfaction with mortgage servicers is 777 (on a 1,000 point scale) sitting just below life insurance (779) and just above health plans (712) at the BOTTOM of the industries studied by J.D. Power. The average NPS for primary mortgage servicers is 16, one of the lowest of any industry studied by J.D. Power.

Read the full article HERE. Click HERE to download the infographic.

Burns & Bertha – Changing Lives – Red Line Investors – © 2019
www.DiscoverSuncoastHomes.com

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Burns & Bertha

Burns & Bertha

Ed Bertha relocated to Sarasota from Pittsburgh, PA in 1982 and has a deep understanding of the market’s idiosyncrasies and dynamics. Kim Burns moved to Sarasota from Philadelphia, PA in 2015 and her holistic approach to occupational therapy from her practice up north incorporates a low-stress atmosphere to the real estate process. Since founding Burns & Bertha Kim has departed to focus on her occupational therapy practice, but her methodologies are still used daily. 

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Outstanding integrity and service!

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