J.D. Power Study Indicates Customer Service Issue With Mortgage Loan Servicers.
According to the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study finds that mortgage servicers earn some of the lowest customer satisfaction and Net Promoter Scores of any industry group studied by J.D. Power.
In 2019 the industry average for overall satisfaction with mortgage servicers is 777 (on a 1,000 point scale) sitting just below life insurance (779) and just above health plans (712) at the BOTTOM of the industries studied by J.D. Power. The average NPS for primary mortgage servicers is 16, one of the lowest of any industry studied by J.D. Power.
Burns & Bertha – Changing Lives – Red Line Investors – © 2019