Primary Loan Servicers Have An Issue With Technology
J.D. Power Study Indicates Customer Service Issue With Mortgage Technology. Customers were slightly less satisfied with mortgage originators in the second quarter, and too much technology may be the culprit, according to the latest J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study. Lenders have been adding self-service technology to increase convenience in the mortgage …
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