Primary Loan Servicers Have A Trust Problem With Their Customers
J.D. Power Study Indicates Customer Service Issue With Mortgage Loan Servicers. According to the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study finds that mortgage servicers earn some of the lowest customer satisfaction and Net Promoter Scores of any industry group studied by J.D. Power. In 2019 the industry average for overall satisfaction with …
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